Consumers are tightening their belts, but their expectations for seamless commerce experiences are higher than ever. Deloitte Digital’s latest research reveals a stark divide: most brands believe they are delivering excellence, but consumers largely disagree. Our distinguished panel will break down key insights from Deloitte Digital's latest B2C commerce research, followed by guided table discussions. Connect with fellow commerce leaders to share your own experiences and hear how others are turning expectation gaps into growth opportunities.
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.
Copyright © 2026 Deloitte Development LLC. All rights reserved.
Click here to access the NASBA Sponsor Statement
CPE certificates for eligible participants are emailed 6-8 weeks following the conclusion of the event.
*NASBA CPE Credits are not guaranteed. Receipt of NASBA CPE Credits for this course is contingent upon eligibility of course subject matter, course owner satisfaction of course delivery and submission requirements, and instructor/participant satisfaction of attendance proof requirements. Deliveries of this course by a non-U.S. Deloitte member firm are not eligible for NASBA CPE Credits.
